Shipping & Returns
Shipping Policy
Please read our shipping policy for more details on how we handle orders.
Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders or delays due to weather, shipments may be delayed. In this case, we will notify you via email.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on the size of the order, delivery location, and the method of delivery selected. Delivery times may vary depending on your location. For standard shipping, delivery typically takes 5-7 business days.
Delivery Areas
We currently ship within whole of United Kingdom. If you are outside of our delivery area, please contact us directly to discuss shipping options.
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Delivery times and costs are as follows:
Scotland & Northern Ireland - £600 -
England & Wales - £350 - 10-15 Business Days
Local Delivery - Free - 5-10 Business Days
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the shipping carrier’s website.
Installation Services
If you have purchased our design and installation services, we will arrange an appointment for our team to visit your property and install your garden package. We will confirm the installation date with you ahead of time.
Order Issues
If there are any issues with your order, such as damaged goods or incorrect items, please contact us within 7 days of receiving your shipment. We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping or need further assistance, please contact our customer service team at [insert contact info].
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Return & Exchange Policy
At Fernished, we want you to be completely satisfied with your garden package and services. If for any reason you are not happy with your purchase, please review our return and exchange policy below.
Returns
We accept returns on garden packages within 30 days of purchase. To be eligible for a return, the item must be:
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Unused
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In its original packaging
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In the same condition as when it was received
Please note that custom or bespoke garden designs are non-returnable unless there is a defect or error in the order.
Exchanges
We offer exchanges for damaged or incorrect items. If you wish to exchange an item, please contact us within 7 days of receiving your order. We will arrange for the return and ensure the correct item is shipped to you at no additional cost.
How to Return or Exchange
To begin the return or exchange process, please follow these steps:
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Contact Us: Reach out to our customer service team at [insert contact info] with your order number and reason for return or exchange.
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Prepare Your Return: Pack the item securely in its original packaging, including all accessories and documentation.
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Ship It Back: Once your return or exchange request is approved, we will provide you with a return shipping label or instructions.
Non-Refundable Items
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Custom and bespoke garden designs
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Gift cards or digital products
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Items marked as final sale
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method. Please note that it may take 5-7 business days for the refund to appear on your account, depending on your payment provider.
Damaged or Defective Items
If your item is damaged or defective upon arrival, please contact us immediately. We will offer a full refund, replacement, or exchange based on your preference.
Shipping Costs
For returns, the customer is responsible for return shipping costs unless the item is damaged or defective. Shipping charges for returned or exchanged items are non-refundable.
Contact Us
If you have any questions regarding our return and exchange policy or need assistance, please contact our customer service team at [insert contact info].